Currently, we only verify users with United States’s Government-issued identification. We are working on a feature that will allow international users to verify.
If you have a U.S. Government ID and are still having issues, try the following tips:
Remove hats and/or glasses
Beards can affect facial recognition, so smile big and hold still
Ensure there is ample lighting
Try a few times if needed
NOTE: PLEASE DO NOT EMAIL US YOUR IDENTIFICATION, WE CANNOT ENSURE EMAIL IS SECURE